Zavo rolls out AI platform to simplify retail loan settlements

Zavo has launched an AI-powered Settlement Marketplace to streamline the resolution of distressed retail loans. The rollout comes amid rising stress in the consumer credit ecosystem, where India’s retail borrower base has crossed 100 million and non-performing assets continue to hover around $60 billion.

Loan settlements in India traditionally occur through fragmented negotiations involving recovery agents, multiple intermediaries and opaque, off-record discussions. As defaults rise, lenders face escalating recovery costs while borrowers struggle with anxiety, limited transparency and, in some cases, harassment during overdue EMI cycles.

Zavo’s new marketplace positions itself as a digital alternative to this system, introducing structured workflows and data-led assessments of repayment intent.